Privacy Policy

Website: carniqgel.com

Last updated:

1. Introduction

This Privacy Policy explains how personal information may be collected, used, stored and shared when you visit carniqgel.com or submit information through a form on the website.

We aim to handle personal information responsibly and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Subject to confirmation that it is the entity responsible for operating this website and determining how personal data is processed, the proposed data controller is:

PetLab Group Limited

Dixon House, 1 Lloyd's Avenue, London, England, EC3N 3DQ, United Kingdom

Company registration number: 12763330

Privacy enquiries: [email protected]

If another organisation operates this website or determines the purposes and means of processing personal data, its correct legal identity and contact details must be provided here before publication.

3. Personal Information We May Collect

Depending on how you interact with the website, we may collect the following categories of information:

Contact details: your name, email address and telephone number, if provided.
Form information: the subject of your enquiry and any additional information you choose to submit.
Technical information: IP address, browser type, device information, approximate location derived from technical data and access timestamps.
Website usage information: pages visited, referring URLs and interactions with website content, where collected.
Communication records: information relating to enquiries and subsequent correspondence.

Please do not submit sensitive personal information or information about another person unless it is necessary and you are authorised to provide it.

4. How We Use Personal Information

We may use personal information for the following purposes:

To receive and respond to enquiries.
To contact you about a guide or information you have requested.
To provide information about the next steps where a paid guide or other commercial offer is involved.
To maintain records of requests and communications.
To operate, maintain and protect the website.
To detect and prevent fraud, misuse and security incidents.
To comply with applicable legal obligations.

We will not use personal information for purposes incompatible with those described in this Policy without an appropriate legal basis.

5. Lawful Bases for Processing

Under the UK GDPR, personal information must be processed on a valid lawful basis.

Depending on the circumstances, we may rely on:

Consent: where you have freely agreed to a specific use of your personal information.
Legitimate interests: where processing is necessary for a legitimate business purpose and does not override your rights and interests.
Contract or pre-contractual steps: where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legal obligation: where processing is required to comply with applicable law.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6. Contacting You

If you submit a form, we may use the contact details you provide to respond to your enquiry and discuss the information or guide you requested.

Submitting a form does not, by itself, constitute consent to unrelated marketing communications. Where marketing consent is required, it will be requested separately.

You may ask us to stop non-essential communications at any time.

7. Cookies and Similar Technologies

The website may use cookies or similar technologies to support essential functionality, maintain security, remember preferences, measure performance or assess advertising activity.

Strictly necessary technologies may be used where permitted by law. Non-essential analytics or advertising cookies will be used only in accordance with applicable consent requirements.

You can manage available cookie preferences through the website's cookie settings, where provided. You can also manage cookies through your browser, although disabling certain cookies may affect website functionality.

The actual cookies and third-party technologies used on this website should be identified in the website's cookie notice and consent mechanism.

8. Sharing Personal Information

We may share personal information with service providers where necessary to operate the website or handle enquiries. Depending on the services actually used, these may include:

Website hosting and technical support providers.
Form processing and communication service providers.
Website security and infrastructure providers.
Analytics or advertising measurement providers, where lawfully configured.
Professional advisers or public authorities where required by law.

Service providers should receive only the information necessary for their role and should be subject to appropriate contractual and security safeguards where required.

We do not authorise service providers to use personal information for unrelated purposes merely because they process it on our behalf.

9. International Data Transfers

If personal information is transferred outside the United Kingdom, we will ensure that the transfer complies with applicable data protection requirements.

Depending on the destination and circumstances, safeguards may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or another legally recognised transfer mechanism.

The specific safeguards used depend on the service providers and systems actually involved.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate records, resolving disputes and complying with legal obligations.

Retention periods depend on the nature of the information and the reason for processing. Information that is no longer required will be deleted or anonymised securely, where appropriate.

The website operator should establish and apply actual retention periods for form submissions, enquiry records, technical logs and any marketing records.

11. Data Security

We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration or disclosure.

No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we take reasonable steps to protect the information we process.

12. Your Data Protection Rights

Subject to applicable law and any relevant exemptions, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request erasure of personal information.
Request restriction of processing.
Object to certain processing, including processing based on legitimate interests.
Request data portability where applicable.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise your rights, contact us at [email protected].

You also have the right to complain to the UK Information Commissioner's Office through its official website: https://ico.org.uk/.

13. Children's Privacy

This website is not intended to solicit personal information from children. If you believe that a child has provided personal information inappropriately, contact us so that the circumstances can be reviewed.

14. Third-Party Websites

Our website may link to external websites. Their privacy policies and practices are controlled by their respective operators. We encourage you to review those policies before submitting personal information to a third party.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will be published on this page with an updated revision date.

16. Contact

For privacy-related enquiries: